Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

November 14, 2021

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Naples. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Naples as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Naples, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Naples
9401 Tamiami Trail N
Naples, Florida 34108
239-596-1668
https://www.tuffynaples.com

More articles from Tuffy Naples

The Right Oil for the Season (Engine Oil Viscosity)

June 9, 2025

As the temperatures plunge, certain types of engine oil may not flow as easily as they did when it was warmer. Makes sense, doesn't it? Just like molasses gets thicker as the temperature goes down, engine oil does the same thing. So, maybe you're wondering if you have to change your oil as the s... More

Automotive Tips from Tuffy Naples: Rotor Problems

June 2, 2025

The brake rotor, or disc, is attached to your wheel. The brake pads rub on the rotor to slow your car when you are driving in Naples.Rotors can warp, crack or become misaligned. They can also be damaged by worn out brake pads that scratch grooves into the surface. These conditions result in less ... More

Steering Clear in Naples

May 26, 2025

Those who know vehicles believe the steering system may be the most vital component of them all. Perhaps you've found over the years your steering has gotten loose. Or maybe suddenly, your steering wheel has gotten very hard to turn. Let's steer you in the direction of understanding why this may ... More