Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

November 14, 2021

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Naples. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Naples as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Naples, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Naples
9401 Tamiami Trail N
Naples, Florida 34108
239-596-1668
https://www.tuffynaples.com

More articles from Tuffy Naples

Don?t Skip Out on These! (Vehicle Maintenance Items You Should Never Postpone)

January 25, 2026

Maybe that little sticker on your windshield is giving you the reminder that its time for your vehicle to have an oil change. Youve thought, Aw, I can skip this one and save myself a little money. When it comes to things you should never ignore on your vehicle, timely oil changes are number one... More

What Naples Customers like About Us at Tuffy Naples

January 18, 2026

A big part of the service we provide at Tuffy Naples for our Naples customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Naples area customers. Even though we try to be proactive in our Tuffy Naples automotive educat... More

Don?t Blow Your Cool (Water Pump Replacement)

January 11, 2026

Its always a good idea to keep your cool, and thats especially true when it comes to some components of your vehicle. One is the engine. Its hot under that hood thanks to the mini explosions that are occurring in the internal combustion engine when its running. Your vehicle has a cooling syste... More